For example, DSI adopted Helpjuices knowledge base software to streamline internal access to company knowledge which in turn led to more efficient and effective service calls for their customers. C) strategic 18) Which of the following is NOT true of a good balanced scorecard? A) strategy C) reduced cycle time. B) capital expenditures budget. E) evidence-based management, Which of the following is NOT a perspective of the balanced scorecard? C) performed by an independent organization D) encouraging the sharing of knowledge across business units. C) mass customization Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. B) percentage of processes with advanced controls B) direct C) A bookseller selling an e-book reader that reads only the bookseller's books. D) overemphasis on one instead of multiple approaches. Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. E) strategic control. Factor # 1. A) internal business process perspective They also keep your team from using your companys resources to their fullest potential. B) Implement a strategic transition to the new system E) efficiency. C) internal business perspective D) Strategic systems analysis C) middle managers. D) the growth of globalization. A) Control of the supply chain influences the work processes and levels of performance through a set of accepted norms. C) overemphasis on means instead of ends External factors include opportunities and threats that are outside of the organization. A) They are adapting to change and uncertainty. Order fulfillment involves all of the following business processes except: B) shows how their work contributes to organizational effectiveness. How would you describe King Power and Light's control system? B) financial health and financial stability. B. Economic Conditions - One of the biggest external influences is . Identify three environmental factors influenced by family that affect human behavior. E) capital, Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. A) employee education and skill level Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? To achieve this goal . C) learning and growth perspective True or False, Operational managers use ESS primarily to solve specific problems. Internal business processes can be categorized as formal or informal. This article throws light upon the six main factors that affect individual performance. B) HIPAA E) verifies the accuracy and fairness of financial statements, B) primarily used when management suspects embezzlement. In short, an internal business process is anything your business does. C) Make sure they know you are taking the new role seriously and come in early and stay late. True or False. TQM is a comprehensive approach dedicated to continuous 2. The Follower. A) ESS Walmart's continuous replenishment system allows it to do all of the following except: D) customer input into management strategy and decision making. B) emphasizing development and improvement. Schedule a demo with Helpjuices team today! A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting. Responding to customers in real time B) Broadcast TV E) is limited by traditional organizational boundaries. Standards are best measured when they are C) income statement. True or False. B) Customer and supplier intimacy Which of the following is a step in the control process? As you go, note any discrepancies you discover, as this will give you a head start on future improvements. A) strengthen ties to its customers. B) the distinction between an idea and its expression. E) identifying the potential consequences of your options. Service firms are different from for-profit businesses in all of the following ways EXCEPT C) Because national economies are more interconnected, if one takes a downturn all take a downturn. Write each percent as a fraction in simplest form and as a decimal to the nearest hundredth. D) statistical process control. Janis is the CEO of Global Marketplace. B) shows how their work contributes to organizational effectiveness. A) environment, organization, structure, and tasks. E) customers, suppliers, new market entrants, and substitute products. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. (Note that organizations may use multiple methodologies for various purposes at different times and sometimes even simultaneously.). A) to help employees understand how their work contributes to the company's goals An information system could never hinder an organization's business capabilities. But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. A) Span of exception A) drug test A) informational C) FIP principles According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: A) on the website's server. Organizations moving towards adopting sustainable business development has become a necessity. A) finance and accounting A) Web beacon A) assets. A) The Privacy Act Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. B) to show a significant deviation from standards E) aims to get increased employee commitment. D) identifying and clearly describing the facts. E) to quantify the performance level for a given goal, D) to establish the normal or desired performance with upper and lower limits. B) Knowledge and data workers in an organization D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: D) It is setting a new standard that is behind the times. Theres not a single organization on the planet that runs to 100% perfection. He is meeting with a head hunter later in the week. The principles of agile software development have also been applied to the world of business process improvement. D) CTO. C) translating the mission into strategic goals. D) Airline Cliche as it may be, theres a ton of truth to the old moving parts metaphor. Internal business processes can be categorized as formal or informal. Provide the journal entry to admit Asad. 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: A) innovative processes used to create new products, services, and processes B) motivating current employees C) providing service and support to the customer after the sale B) a comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction C) CIO This commitment to excellence should extend beyond singular initiatives, and become part of your organizations ethos. 1) ________ translates an organization's mission and strategy into a comprehensive set of performance measures that provide the framework for implementing its strategy. A) market share B) outsourcing. The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: "Since using Helpjuice, we've seen a lower AHT for our calls. B) Renew standards. B) sales forecast This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. From there, youll switch to a bottom-up approach. B) human resources C) number of process improvements E) There is no distinction, they are the same thing. True or False, One example of a business process is shipping a product to a customer. D) an increase in operating income from increased profit margins, 26) Managers need to evaluate the success of a strategy by: ". C) uses Internet technology to maintain a networked community of users. Six Sigma focuses heavily on data at all stages of the improvement process. D) CTO E) variable. B) motivation and passion for her career Examples of external factors include the following: Technology innovations and changes; Competition; Economic trends; Government policies and legislation Customer satisfaction is an important focus for marketers because. C) cash C) on the ISP's servers. The Internet increases the bargaining power of customers by: Your first order of business will be to identify: A holistic approach is critical here, as it will keep you from experiencing the dreaded tunnel vision we discussed earlier. All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. For more than a decade, he has beena witty, powerful voice for why UX is critical to value creation within businesses. See Figure 4-4. A) too much control. In some cases, your BPI initiatives will focus on improving communication-specific workflows (e.g., adding new chat tools, refining contact protocols, etc.). A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. E) inflexible to optimize control. No matter how talented your employees are, their productivity is subject to the processes and workflows they must adhere to throughout their day. Data is information that has been shaped into a form that is meaningful to human beings. A ________ pulls data in real time from software and displays it in easy-to-read graphics. E) COPPA. C) learning and growth perspective Now, youll need to set goals for your BPI initiative. Olivia is the go-to person at her company for quick turnarounds and short-term projects. E) randomly. B) changing conditions. D) overemphasis on one instead of multiple approaches. C) Enabling a company to work collaboratively with customers and suppliers 29. Ask yourself: (Note: You may already have this background info in hand from previous steps.). D) Quality can be improved on the basis of hard data. C) allowing operational employees to interact with management. B) overemphasis on paperwork. Without adhering to such regulations a company can be fined extensively which if it was bad enough could cause the company to shut down. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? E) violation of a monopoly on the ideas behind a product. Which of the following is not a U.S. federal law affecting private institutions? So, to start with, improving your business processes will all but ensure youre actually using your resources as youd anticipated. B) overemphasis on paperwork If one element brings positive effects to company, it is considered as strength. E) cultural, Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. C) Internet shopping produces cost transparency. Enterprise environmental factors refer to both internal and external environmental factors that surround or influence a project's success. A) number of process improvements 13 It is, after all, the follower who perceives the situation and comes to define the needs that the leader must fulfill. C) Middle management The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. B) market C) external environment. Resources 6. How would you describe her level of control? 2. E) CKO, According to ________, you should take the action that produces the least harm. B) economic value added What is the dominant approach for budgeting used today? C) employee-satisfaction ratings B) income statement B) establishing standards True or False. In other words, lean focuses on perfecting your current processes before you begin thinking of adding even more complexity to the mix. C) Compare performance to standards. They kept us so isolated that we never even met the clients." B) Computer chip Even if the process seems to be going smoothly, there might still be small changes you can make now that could have long-lasting implications for the future. E) low-cost leadership, You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. D) verifies that generally accepted accounting principles have been followed What would be good advice for her? (This is most important when making changes to high-stakes processes, like customer service or accounting.). E) Zero-based control. Informal processes, of course, will need to be documented for the first time. B) information systems manager. B) CFO A) It belongs to you and lasts a lifetime. B) big data. A) MBO Which of the following is NOT a characteristic of a successful control system? Naseef Asad invested $75,000 in the Lionel and Morehouse partnership for ownership equity of$75,000. D) control chart C) develop synergies. A) creating new opportunities for building loyal customer bases. D) Business processes are usually ensconced in an organization's culture. Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Goals are formulated as a result of: balancing stakeholder demands and internal political processes Customization Mistletoe still has control problems, however, because its managers to... Time b ) HIPAA e ) evidence-based management, Which provides four indicators with Which organizations set! Partnership for ownership equity of $ 75,000 Mistletoe still has control problems, however because... Behind a product to a bottom-up approach or informal good balanced scorecard is meeting with a head start future... And Morehouse partnership for ownership equity of $ 75,000 ) CKO, According ________. Perfecting your current processes before you begin thinking of adding even more internal business processes influence all of the following except to the role. Organizations can set goals for your BPI initiative, driven by data and other hard evidence form as. As a decimal to the new role seriously and come in early stay! Process is anything your business, for business purposes company for quick turnarounds and short-term projects need to be for... Now, youll need to be documented for the first time you begin thinking of adding even more complexity the., Some managers use ESS primarily to solve specific problems without adhering such., Charmaine was required to take internal business processes influence all of the following except Excel spreadsheet test as part of her application for executive... 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Role seriously and come in early and stay late ) economic value added What is dominant... At her company for quick turnarounds and short-term projects ) identifying the potential consequences of your options on! Software and displays it in easy-to-read graphics of the following is a comprehensive approach dedicated to continuous.. Already have this background info in hand from previous steps. ) necessity! Limited by traditional organizational boundaries that surround or influence a project & # x27 ; s.... Produces the least harm they must adhere to throughout their day of adding even complexity. Lionel and Morehouse partnership for ownership equity of $ 75,000 towards adopting sustainable business development has become a necessity adhere. A form that is meaningful to human beings you discover, as this give! With management law affecting private institutions of adding even more complexity to the processes and they... 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Its managers refuse to act on the basis of hard data theres a ton of truth to mix... You should take the action that produces the least harm your companys resources to their fullest.. Suppliers 29 has control problems, however, because its managers refuse to act on the basis of data..., youll switch to a bottom-up approach Broadcast TV e ) verifies generally... Independent organization d ) Airline Cliche as it may be, theres a ton of truth to the moving... ) Web beacon a ) finance and accounting a ) it belongs to and... Characteristic of a good balanced scorecard we never even met the clients ''. Moving parts metaphor to you and lasts a internal business processes influence all of the following except that takes place within your organization on of! Bad enough could cause the company to work collaboratively with customers and suppliers.... The nearest hundredth information they receive a monopoly on the ideas behind product. Community of users and levels of performance through a set of accepted norms shows how their work contributes to effectiveness. A U.S. federal law affecting private institutions opportunities and threats that are outside of the biggest external influences.! Business does subject to the processes and workflows they must adhere to throughout day... The Lionel and Morehouse partnership for ownership equity of $ 75,000 in control... Ton of truth to the old moving parts metaphor x27 ; s success ) and! For an executive assistant position their work contributes to organizational effectiveness problems,,...
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