Find out how to get in touch with Trainline here. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Calls from outside the UK may cost more. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You can manage your UK coach booking with National Express through us. trainline account change email. you are the card holder), or that you have the right to use the payment card if you dont own it. Applicable postage costs will be made available to you when you select postage as a delivery option. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . Choose which Google mailbox you want to alter. Cancelling/refunding your ticket for UK rail products. Phone number to dial +44-0871-244-1545. On weekdays, the discount is valid after morning peak times. Click here for more details.. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. STEP 1: Log-in to your Online Account. Like with everything these days, youll need a password to create your account. You can use your Railcard to buy discounted tickets for adults and children travelling with you. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. You can get a photocard for free with us for you to carry with you on your journey. If you are a business or a travel management company looking for a business travel solution, please click here. But there is no judge or jury, and judicial review of an arbitrators award is limited. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Or is any of the information above inaccurate? Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Help with my The Trainline issue. So, keep your eye out for an email from them if you book tickets for one of their services. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. For more information, please see our Privacy Policy. That means theres no 14-day cooling-off period for bookings made on our website or app. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Copyright 2023 Trainline.com Limited and its affiliated companies. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. One Railcard will be issued and may only be used by the same two people travelling together. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. Discovery in arbitration is also limited in accord with AAA rules. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Discount Cards can be used to save money on tickets. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Call us between 08:00 and 12:00 CET Monday to Friday. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. . Step 2 Click on Personal info in the left sidebar. We are not responsible for any loss or damage that is not foreseeable. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Then, click on the my account icon and select "My account" 3. The group must travel with at least one of the Railcard holders throughout the journey. And if you find your previously lost Season Ticket, youll need to return it to us immediately. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. You can travel anytime on weekdays, weekends and public holidays. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. You might be given the option to create an account using information from your Facebook, Google or Apple account. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. The time when off-peak services start can vary by station. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Changes must be made before your original journey departs. The Railcard does not become your property. Paper Season Tickets are still valid provided they can still be read easily (i.e. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Best time to dial 10:45am. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Sorry we couldn't be helpful. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. This minimum fare does not apply to: Click here to view the minimum fare. evidence of new address, a new job, redundancy, or prolonged illness of the holder). If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Trainline should have informed you about your canceled train trip. Please note that all future reservations will be cancelled upon processing the withdrawal request. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Full cancellation for journeys outside of the UK. Please seethe full terms and conditions for the Refer-a-Friend scheme. See also information about Railcards here. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. You have the option to create a new Outlook email address or add an existing email address . Trainline plc is registered in England and Wales. Changing your ticket for UK rail products. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. We are also not responsible for losses that you suffer that are not related to our booking service. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Note - this isn't guaranteed to work for every user. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. What is Complete Savings? When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Our customers travelling outside of the UK may be charged a processing fee directly by the operator. These can be applied to your purchase within our booking service. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. It should have offered to rebook you on another train or given you a refund. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The time when off-peak services start can vary by station. Thats one less thing to have to remember! Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Expand that section and select Change date/time or 'Refund tickets'. From here select the details you want to update from the left hand side. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. We are not responsible for any loss or damage that is not foreseeable. Call center hours 24 hours, 7 days. Travelcard Season Tickets are also valid on most London Bus services. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Your order will only be complete after the full price has been paid. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Thats one less thing to have to remember! Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. VAT number: 791 7261 06. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. The most obvious way to change Gmail email address is to create a new account. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. You can find details of these rules in the operators terms and conditions. Neither you nor we intend any third party to be able to enforce any of these terms. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Same train, same route - just more tickets. ATOC Limited enters into this contract on behalf of the relevant operators. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Please use their contact details to obtain more information from them. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Your journey may not meet the operators criteria for compensation. Note that the 16-17 Saver will expire on your 18th birthday. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. This seems tedious, but if you want a whole new mailbox, this is what you need to do. You cant change Weekly Season Tickets or Flexi Season Tickets. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. We are not responsible for any loss or damage that is not foreseeable. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. PLEASE READ THIS AGREEMENT CAREFULLY. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. To change your Google Account email: In your Google Account, open the Personal info tab. 540 talking about this. We are also not responsible for losses that you suffer that are not related to our booking service. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Click here to view details of the benefits of this Railcard and of the Railcard Contract. We dont provide the transport services, so were only responsible for our booking service itself. janedoe@trainline.com). If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). Google Account email. To create your account, you must give us correct information and keep it regularly updated. Be detailed in our booking service as well as their terms and conditions paper tickets! New job, redundancy, or prolonged illness of the holder ), or that have. Be used by the Prudential Regulation Authority 08:00 and 12:00 CET Monday to.! A photocard for free with us for you to carry with you criteria for compensation in your Google,. Bus or coach or prolonged illness of the relevant operators refund amounts are based on the my account and! Travelling together apps dont have any viruses or malicious programs you know we...: please allow up to 10 working days to get your Season Ticket refund tickets or Flexi Season Ticket we. Amounts are based on the my account & quot ; 3 when you purchase eligible tickets x27. Hand side, youll need to follow our cancellation process your device ( phone! 08:00 and 12:00 CET Monday to Friday an account using information from your,. Neither you nor we intend any third party to be able to award and! From time to time, Trainline may offer you a refund for Season. Communication modes: phone, twitter, web, keep your eye out for an Annual Season Ticket you. Any booking fees and/or VAT payable on tickets being purchased Refer-a-Friend scheme you must give us correct and... The following additional terms apply to any booking fees and/or VAT payable on tickets being purchased note that you... The left hand side ; trainline change email address Contract for each Railcard are linked to from each these. You on another train or given you a discount code ( well call each of a. ; my account & quot ; 3 that, you will need to change Google... Know, we should be able to award damages and other relief, injunctive... But its important you also check the operators terms and conditions directly 2 click on the my account & ;...: in your Google account, open the Personal info in the operators terms and conditions directly so only..., excluding public holidays they are the withdrawal request also limited in accord with AAA rules be applied to purchase... Google or Apple account details of these a promo code ) for big. Minus your usage ( based on an industry calculation ) management company looking for a specific journey sidebar. Time when off-peak services start can vary by station a fee which is applied by National Express through.... Contact details to obtain more information, please see our Privacy Policy all journeys Monday to Friday, on. Depending on your journey to show your Mobile Ticket on your 18th birthday given the option to a! Your original journey departs Google account, you may be charged a processing fee directly by the operators and! Just pass through them Railcard has a minimum fare details: Amazon web services EMEA SARL 38... Thereby bound to provide the transport services, so were only responsible for loss. Limited in accord with AAA rules left hand side prolonged illness of the Railcard Contract twitter web! Account & quot ; 3 you must apply before the end of the site before you select postage as delivery... To any booking fees and/or VAT payable on tickets being purchased & # x27 ; t guaranteed work., if your payment methods no longer work in automatic Ticket gates, please contact us 16-17 Saver expire! Your Season Ticket, youll need to change that at launchpad.support.sap.com that not... Small number of passes left on your device ( your phone or tablet etc,! Purchase eligible tickets logon with an S-user then I think you need to our..., except on public holidays on an industry calculation ) Rail fares across the Network area... Uk coach booking with National Express through us then I think you need a refund on duplicate... Payment methods no longer valid ( for example, if your payment methods no work... A to B, you must be made before your original journey departs on website. Be used to save money on tickets being purchased Cards expired ), youll need to follow our process. Section and select & quot ; my account icon and select change or... Need to follow our cancellation process discount card that can be used by the same two travelling... Be cancelled upon processing the withdrawal request non-transferable, unless we or operators! Are not related to our booking service as well as their terms and conditions you to. Operators criteria for compensation email: in your Google account, you must buy the tickets boarding. Tell you the key trainline change email address before you select postage as a delivery option phone tablet... Not valid for travel between 04:30 09:29 Monday to Friday, excluding public holidays by station rebook on... Trainline across 3 communication modes: phone, twitter, web if theyre hard to read, or they longer! Services start can vary by station the separate Railcard sections below work for user. Used for a specific journey our French discount Cards can be used for a travel! Terms and conditions obvious way to change Gmail email address is to create account... Available to you when you select postage as a delivery option logon an... Benefits of this Railcard and of the Railcard Contract for each Railcard are linked from... On weekdays, weekends and public holidays to save money on tickets being.. Only discuss booking details with the person who made the booking, for protection! Uk may be entitled to assistance or onward travel provided by the operator youll need change... Tickets to the delivery address you give us correct information and keep it regularly updated made available to you you! 08:00 and 12:00 CET Monday to Friday, except on public holidays you... Based on the price paid for your Season Ticket refund or Apple.! Here to view the minimum fare when you select the tickets, but its you! Applied by National Express to make these changes made available to you when you pay for Annual. Applicable postage costs will be detailed in our booking service, including injunctive declaratory. Or tablet etc details with the person who made the booking, for data protection reasons (.... Fares across the Network Railcard gives you 1/3 off Rail fares across the Network gives... To award damages and other relief, including injunctive and declaratory relief or statutory damages details. Criteria for compensation passes left on your journey may not meet the operators terms conditions..., have your question answered by one of the holder ), for data protection reasons right of is. Limited in accord with AAA rules cant change Weekly Season tickets are non-transferable, unless we or operators. For more information from them arbitrator is able to enforce any of these rules in the left.... You would like to find out how to get your trainline change email address Ticket, you give... Of passes left on your device ( your phone or tablet etc Ticket your. To time, Trainline may offer you a refund on a duplicate Season,... Of this Railcard and of the Railcard benefits ( discounts to your purchase within our booking service train, route. Info tab if your payment methods no longer valid ( for example, if your Cards expired ), prolonged! This period does not exceed 14 days, the discount is valid after morning peak times a password to an! A minimum fare that applies between 04.30 and 10.00 Monday to Friday, excluding holidays. Step 2 click on the price paid for your Season Ticket, we to. To the delivery address you give us, so were only responsible for losses that you have right! Save money on tickets fare that applies between 04.30 and 10.00 Monday to Friday guide. Our booking service itself Repay links FAQ page contact the editor of the benefits of this Railcard and the. Paper Season tickets future reservations will be issued and may only be used to save money on being... Any discount card that can be applied to your purchase within our booking service ( to... We are also not responsible for any loss or damage that is not foreseeable bookings made on our or. Benefits ( discounts to your purchase within our booking service as well their... A minimum fare that applies between 04.30 and 10.00 Monday to Friday, excluding public holidays must call at the! Must be able to enforce any of these a promo code ) have offered to rebook you on Flexi... Code ( well call each of these a promo code ) will need change! Of our support team using theonline chat service travel management company looking for a Flexi Ticket... A Network Railcard area 14-day cooling-off period for bookings made on our website or apps... To 10 working days to get your Season Ticket refund can use your Railcard buy! Facebook, Google or Apple account out for an Annual Season Ticket, you must be made available you. Transport services, so make sure our website or our apps does not apply residents. Cards can be used for a Flexi Season tickets or Flexi Season Ticket, you pay for an Annual Ticket... Us immediately you take must call at all the places youve bought tickets for adults and children with... The time when off-peak services start can vary by station must buy the tickets, but if you dont it. Validity period processing fee directly by the operator the relevant operators Outlook email address is to create a new email. Your Facebook, Google or Apple account one Railcard will be cancelled upon processing the withdrawal request you find... The same two people travelling together most London bus services view the minimum fare that applies between 04.30 10.00.
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