This is not classed as a premium all-inclusive hotel and yet I was delighted to find that they still had international branded spirits available as part of the AI offer! We do not choose a hotel for the evening entertainment but in common with most hotels there was an act every night predominantly American songs so not really our cup of tea and the lack of audience and participation perhaps means others agree. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. We were in a my service club room the plunge pool and jacuzzi perfect for relaxing when you get back from a day at the Kentia sea club the sunbeds are so comfortable and worth paying for please do not argue with the staff it is very clear the beds are payable and children allowed in this area there is plenty of room in the Adults only area with free sunbeds . I have two problems with this policy. This again should be clearer on the Hotel and other websites and agents that people book through so people can manage their expectations accordingly. In saying that, they have a really wonderful and proactive team that are trying very hard to find that balance and to make sure that you have a great holiday. We had a walk around the hotel noting many of the small changes such as general decor and furniture changes in all the communal areas which have all helped to update and enhance the look and feel of the hotel. The main pool area was great. 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It has a man-made terrace that stretches all the way to the water's edge, where you can sunbathe while enjoying views of the Mediterranean Sea. Firstly, the great food standard and presentation remains largely unchanged to our previous experiences and you certainly will not go hungry in the buffet style main restaurant! Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Shuttle bus is free, you need to book and it was full straight away so decide and book early. We really did not want to leave and look forward to returning to this Menorcan Gem! What are some of the property amenities at AluaSoul Menorca? So let me try and be clear . We recommend calling ahead to confirm details. Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant. The Hotel terrace bar gets the sun in the evening and so if you want a cooler location, take your drink down to the terrace under the main restaurant, where it's so much cooler. To put things into perspective, we only saw a couple of kids in the pool over 10 days and most days I could count the number of people in the pool on one hand so please don't let this become an issue before you even arrive! For more on security, local laws and the latest travel information, visit the FCDO Travel Aware website. It maintains its wonderful outside balcony which provides a magical alfresco experience with stunning views out to sea . Hotel guests can sit and drink in the shaded pool side bar area (one of our favourite spots) and on the large bean bags at no cost. Finding its place and a natural sweet spot might be AulaSoul's biggest challenge. There is a price guide on the wall and we found that both our journeys were cheaper than the guide (27 euros) and so I would have no hesitation to use them again. The area around the nice hotel pool has a selection of very nice sunbeds and parasols which also have a view over the sea. This attitude is totally at odds with the way in which the hotel is run day to day and is presumably a ploy by the owners to pick up a few extra Euros per day into their coffers. We are looking forward to seeing you very soon Always at your entire service Kind Regards Javier Ferrando. We didn't realise this area included spirits when we were first shown this area on arrival as it was prior to 11.00 am. Firstly it can make the dining experience a tad repetitive and secondly, it makes the evening experience slightly less special. This again should be clearer on the Hotel and other websites and agents that people book through so people can manage their expectations accordingly. We visited one of them and found the new layout slightly better and would be happy to stay in either of them. Kentia beach club again across the road directly opposite the hotel, it's beautiful, first impressions are ***** However we had asked about the lovely sunbeds. Al carte restaurant isnt in the all inclusive package which such a-shame very food and service but its worth a visit The hotel has a spa and a lovely situation with dining on the terrace overlooking the sea. It rests on a hilltop overseeing the harbor, with preserved tunnels and battlements to explore. Sometimes there was a couple of singers on at the beach club which were OK, but there is no soul in the hotel on a night, in the reviews we read it said there was loud music by the pools, we did have music in the background on occassion but some days there was none. This area then became our favourite pre dinner spot (take your drink on to the adjacent outside terrace which is shaded and has sea views). We take a note of your comments to improve our service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It's a short drive away from Mahn, the island's capital, where the highlights include a 19th-century fortress. See more questions & answers about this hotel from the Tripadvisor community. Cannot fault this hotel. There is only 1 ATM in SSalgar Good Afternoon, Dear Mr Janice. +34971151700, Its important you check government guidelines before travelling. I understand that the hotel rooms have all been refurbished to include new double glazed patio doors, new beds and room furniture and fully refurbished bathrooms with walk in showers. This attitude is totally at odds with the way in which the hotel is run day to day and is presumably a ploy by the owners to pick up a few extra Euros per day into their coffers. The restaurant in the hotel is open at lunch time, the salads are lovely and fresh, the selection of hot food is poor, and lukewarm at best and we had the same stuff all the time, options need an upgrade. Menorca, Also the food is only available between 12 and 1pm and 3 till 6pm. Thank you very much for your sugestions, we take a note for improve our service. Free sun beds uncomfortable and felt like sardines packed into a small area If you don't like the house wine in the restaurant you can always purchase others and they will keep the balance in the fridge until your next meal (assuming that you haven't finished the bottle). Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: The Civil Aviation Authority. In addition, all of these suites now have the benefit of a new deck area including sun loungers as well as a Table and chairs and most importantly a private plunge pool. Many travelers enjoy visiting Moli de Dalt (2.5 miles) and Rectoria de Santa Maria (4.4 miles). The area around the nice hotel pool has a selection of very nice sunbeds and parasols which also have a view over the sea. Toiletries attached to the wall of fair quality. You might be pleasantly surprised! However we subsequently discovered it did and included Menorcan Xoriguer Gin, which is not available on the normal AI menu. The adult pool was a lovely oeaceful haven and could I imagine become a little busy in high season. It takes a long time to build a wall but only a few minutes to destroy it. We take a note of your suggestions to improve our service. In my opinion this is definitely the way forward but the menu and times of availability need to be extended. To put things into perspective, we only saw a couple of kids in the pool over 10 days and most days I could count the number of people in the pool on one hand so please don't let this become an issue before you even arrive! My advice is go with the flow and open yourself to what's on offer. Worth upgrading to a sea view room but ask for one on the first rather than ground floor. We are looking forward to seeing you very soon Kind Regards Javier Ferrando Hotel Manager, Menorca Adults Only and Adult Friendly Hotels. This feels wrong and led to some behaviour issues in the pool area. The hotel has had improvements but is essentially the same. The other lunch dining option within the AI offer was the snack menu which in the past we have used rather than the main buffet restaurant at lunch time. If you have any issues, talk to the reception team and if they can't help, ask to talk to the GM Javier or his assistant Laura who are both so approachable and professional (don't wait until you get home as most things can be resolved). The fortress is also home to an art gallery where you can see objects excavated from the site. As an example you can have Gordons and Larios Gin, Bacardi and Captain Morgan rum along with branded whiskeys as well. Which languages are spoken by the staff at AluaSoul Menorca? Inclusive.but this hotel bends the rules. Your satisfaction it is our priority. Are there opportunities to exercise at AluaSoul Menorca? (Always seemed stressed) Pavlo and the two older ladies are fabulous though. We did and soon found our rhythm and quickly rediscovered why we are very much in the love camp! Your satisfaction it is our priority. The larger of the two has been made into a beach club called the Kentia Club and is also open to non residents including children. We then checked out our suite and found it internally, largely unchanged to what we had experienced in one of our previous visits in 2016. Undoubtedly the ideal option for couples who want to relax amongst the best beaches and activities on offer in the S'Algar area. Its a pleasure to know that you really enjoy your stay with us. The Foreign,Commonwealth and Development Office hasup-to-date advice on staying safe and healthy abroad. It is a perfect place to unwind and use as a base for exploring the island with a hire car or using the bus service. It's been 3 years since our last trip to the S'Algar hotel which has now changed ownership once again, becoming the AluaSoul Menorca. She organised us to use the Kentina club which saved our holiday it was fantastic, we have travelled to many places in our life but the help from Raquel was incredible, she is a great ambassador to your company. The hotel's New ownership was initially a worry as we found the official website to be misleading and doesn't really show the hotel at its best. Al carte restaurant isnt in the all inclusive package which such a-shame very food and service but its worth a visit Would be come yes definitely Woolf return Be aware that children are allowed in the payable area, Good Morning, Dear Mr & Mrs Curious. It was wonderful to see a number of familiar faces including Carmel in control as always. The Hotel also has an A La Carte restaurant serving a different menu for both lunch and dinner, which is not part of the AI option. I passed this feedback along with a couple of suggestions and so hopefully the proactive team will look to consider and resolve both if possible. Fully inclusive is fully !! Entertainment starts at 10.00 PM and is low key and so you might want to consider a walk up the hill to the sister hotel where I was told by another guest that the entertainment is more lively. We didn't realise this area included spirits when we were first shown this area on arrival as it was prior to 11.00 am. Yes, guests often enjoy the harbor view available here. In the evening, PortBlue Salgar Hotel hosts live entertainment that you can enjoy in the lounge with a drink from the bar. It does not compare well with the buffet at the Melia Galdana. Conveniently located restaurants include Piccolo Mundo, Reina Isabel, and Reina Isabel. The resort of SAlgar is only 20 / 25 minutes from the Airport which is one of its appeals along with a clean, serene and safe environment. However it was disappointing to find that the gift shop has gone, presumably a casualty of the last couple of years. There are 2 restaurants in the little Spanish square close to the hotel and a small supermarket. There's also a caf that serves tea and coffee.If you want to work out during your stay at S'Algar, you can use the gym at the sister hotel, Portblue Hotel San Luis.The rooms at S'Algar are in a traditional style and decorated with natural colors. Are there any historical sites close to AluaSoul Menorca? We did and soon found our rhythm and quickly rediscovered why we are very much in the love camp! The restaurant provides a really great choice and quality of food with two caveats. Secondly, the staff are more interested to sign up passing strangers who are not hotel guests but want to have a day around a nice pool and are therefore willing to pay the fee. These people can pay to spend the day by the pool and rent large sunbeds at a premium, whilst hotel guests can also choose to do so at a reduced price (10 euros per bed a day for the single ones). The only downside is that you have to pay for your drinks which is a shame as in previous years you didn't (as it was historically part of the resort all inclusive offer). Hotel guests can sit and drink in the shaded pool side bar area (one of our favourite spots) and on the large bean bags at no cost. On behalf of all the staff and the management, we would like to appreciate your really nice comments about the hotel. However, once I fed this back, the hotel brought in an engineer to service and check both the poolside machines. The resort of SAlgar is only 20 / 25 minutes from the Airport which is one of its appeals along with a clean, serene and safe environment. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel and rooms are immaculate and cleaned daily. We are looking forward to seeing you very soon Kind Regards Javier Ferrando Hotel Manager, We are currently on our last day. What food & drink options are available at AluaSoul Menorca? Taxes and fees that are shown are estimates only. When staying in these Suites you are automatically enrolled into The Favourites Club which gets you a complimentary welcome bottle of Cava as well as a few bottles of drinks in the fridge which are not replaced once consumed. ** at best, food was awful, coke is disgusting and flat, my tonic had no fizz, cava is nice. Be aware that children are allowed in the payable area. All the staff were fabulous but there was one amazing superwomen Elvira at the pool bar who deserves a special mention we shall definitely return here didnt get chance to speak to the manager but he was visable around the hotel day and night if you needed him A perfect stay . However we were reassured to discover that the new brand had taken the wise decision to recruit the previous General manager who is one of the most professional, available and client focused Managers we have ever met. If you don't specify, you will just get the local brand which for many people, will be fine. Breakfast is the best meal, but although there is a cooking station there is no omelettes or anything. As an example the snack menu had no vegetarian or vegan options which feels a bit behind the times. We then checked out our suite and found it internally, largely unchanged to what we had experienced in one of our previous visits in 2016. Good afternoon, Dear Mr Richard. However, after a few days we discovered that some of the old snack menu had been restored and you could now get a limited menu of freshly cooked food available to be served in the poolside restaurant. In saying that, they have a really wonderful and proactive team that are trying very hard to find that balance and to make sure that you have a great holiday. The only downside is that you have to pay for your drinks which is a shame as in previous years you didn't (as it was historically part of the resort all inclusive offer). Does AluaSoul Menorca have any great views? To unwind, you can visit the hotel spa, which has a sauna and whirlpool. On behalf of all the staff and the management, we would like to appreciate your really nice comments about the hotel. The front row of the Rafalet Apartments were converted around this period, whilst the two rear blocks remained as two bedroom apartments until the recent conversion in 2020 . The Kentia Sea Club restaurant is nice for a change and the menu though not extensive is most pleasing and the service excellent. The smaller pool (still big and beautiful) is exclusively for Hotel guests and it also has a small bar and toilet facilities and was really no different from previous years and so we didn't feel overly hemmed in. Secondly, the staff are more interested to sign up passing strangers who are not hotel guests but want to have a day around a nice pool and are therefore willing to pay the fee. After a few days the DJ sets were stopped due to complaints and perhaps best demonstrates the current issues with this hotel. There's a snack bar that's open during the day, while the lobby bar stay open until late. The food is good in the restaurant and snack bar lots of choice everything you could want for breakfast lunch and dinner the bars also have everything you need lots of. I do not think the midern dining room chairs will last out the season but the management probably have no control over this. You also have access to a club bar area in the main lounge where you have a help yourself drinks area and some basic snacks from 11.00am - 11.00pm. Looking forward to seeing you very soon Always at your service Kind regards Javier Ferrando, Positives Very clean modern hotel Staff very welcoming and helpful Food very good always hot and drinks serviced in the correct glasses Negatives Free sun beds uncomfortable and felt like sardines packed into a small area Payable sun comfortable just a shame you have pay! Yes, AluaSoul Menorca offers airport transportation for guests. These pools are cleaned everyday and just a lovely slice of luxury to enjoy in your own time. The small resort centre still has the two restaurant bars and the supermarket has most things that you might want to buy. Towells were provided in our room and you change them at reception. The hotel enjoys good wifi throughout the resort and I was pleased to find that it had a number of British tv channels including BBC, ITV, Channel 4 and Film4. As an example you can have Gordons and Larios Gin, Bacardi and Captain Morgan rum along with branded whiskeys as well. On behalf of all the staff and the management, we would like to appreciate your really nice comments about the hotel. Firstly it can make the dining experience a tad repetitive and secondly, it makes the evening experience slightly less special. The beautiful middle garden remains largely the same but with a new winding flat pathway which meanders towards the updated suites area, which really helps with the transfer of luggage. I have two problems with this policy. The other important area of an all-inclusive hotel is the drink options. The wrist band is your key. Lovely little eating area outside with fab views. At breakfast there could be a greater choice of fruit juices and there was no muesli during our stay. There was entertainment every-night Salgar is quiet with 2 restaurants and a shop that sells everything and a ride on the mini train we were going to got to a restaurant in the square as both looked lovely but the food was enjoyable in the restaurant so we didn't feel the need in a week away. It maintains its wonderful outside balcony which provides a magical alfresco experience with stunning views out to sea . Which room amenities are available at AluaSoul Menorca? As an example the snack menu had no vegetarian or vegan options which feels a bit behind the times. Read the Drinks menu to see what is available under the AI offer. We visited one of them and found the new layout slightly better and would be happy to stay in either of them. The other lunch dining option within the AI offer was the snack menu which in the past we have used rather than the main buffet restaurant at lunch time. Everyone we came across was fantastic in the way that they interact with guests. We stayed at the Hotel up the hill from this one, we did not like it to crowded, so we approached Raquel at the reservation desk she was super!!!!! Its struggling to find its place under its new corporate identity where brand directives and continuity standards are trying to be pushed on to a resort where perhaps they just might not fit! During the start of our holiday The Kentia club had a very different feel to what we had experienced in previous visits as it sets itself up with an Ibiza vibe along with its modern Balinese beds and afternoon DJ sets pumping out chill out music. We are looking forward to seeing you very soon. There were quite a few solo travellers and it is a great and safe place to chill out alone I would say. The other near the entrance is where you can get a very limited selection of food if you are all inclusive. If you have any issues, talk to the reception team and if they can't help, ask to talk to the GM Javier or his assistant Laura who are both so approachable and professional (don't wait until you get home as most things can be resolved). The staff apply this charge very religiously. In addition, all of these suites now have the benefit of a new deck area including sun loungers as well as a Table and chairs and most importantly a private plunge pool. The reception team is really excellent and it was great to see a number of familiar faces and we were soon enjoying a glass of Cava as we checked in. Relaxation and comfort alongside the sea. There is a price guide on the wall and we found that both our journeys were cheaper than the guide (27 euros) and so I would have no hesitation to use them again. The perfect combination to enjoy a dream holiday on this beautiful Mediterranean island. From here you can make your way into Mahn's Old Town district, strolling through a mix of Spanish and British architecture styles before reaching the last remains of the town's medieval wall, the Arch de San Roque.S'Algar's buffet restaurant offers lunch and dinner as well as a continental breakfast. For example we were booked into a Suite yet the pictures showed a sea-view room from the hotel, rather than the wonderful addition of plunge pools and other benefits we found on arrival. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Very clean modern hotel This has already been reported in other reviews and I agree it was a disappointing offer and very unappealing. This area then became our favourite pre dinner spot (take your drink on to the adjacent outside terrace which is shaded and has sea views). The reception team is really excellent and it was great to see a number of familiar faces and we were soon enjoying a glass of Cava as we checked in. When you pay you will be supplied with an ATOL Certificate. As we were leaving, brand new bar menus were more readily available and my biggest tip would be to check those menus and establish what is available under the All Inclusive banner and ask for it! This hotel always had high repeat guest rates with many returning year after year and of perhaps a higher than average age demographic. This was a WOW from start to finish. Cleanliness ***** Aircon ***** shower *** Mini bar free **** initially got free water but had to buy it after that was used. Dear Mr & Mrs Graham, Thank you very much for your really nice comments about the hotel. S'Algar, You can also keep active with a fitness class, aerobics and aquaerobics. I passed this feedback along with a couple of suggestions and so hopefully the proactive team will look to consider and resolve both if possible. Dear Mr & Mrs Tracenlou, On behalf of all the staff and the management, we would like to appreciate your beautiful comments about the hotel. However the original front row is still excellent and has the major benefit of the wonderful sea view. However, after a few days we discovered that some of the old snack menu had been restored and you could now get a limited menu of freshly cooked food available to be served in the poolside restaurant. Hotel is clean and comfortable with good food.
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