#(`po?$Y3~k@!'h7C7GDHWnrnBHyTT:cGg< BBB is here to help. Your orders will ship from the vendor with the best price that is closest to you, in this order. International Association of Better Business Bureaus. Help future customers by talking about customer service, price, delivery, returns & refunds. AND THAT'S BEFORE YOU GET TO THE CUSTOMER SERVICE REVIEWS. The customer service is terrible. If you have any further questions about shipping and returns, please email us at [emailprotected]. On my 3rd email. I want their harassment to cease and desist immediately. << /Type /Page /Parent 3 0 R /Resources 6 0 R /Contents 4 0 R /MediaBox [0 0 612 792] I have yet to experience any issues purchasing from Cask Cartel. This place is know. I will never order from this poor excuse for a company again. I sent yet another E-Mail requesting answers, and this time NO RESPONSE from Michelle. I was told that if "route" would not pay I was SOL (actual words from assistant manager, Michelle). Paid extra for shipping that would get the bottle there in 4 to 8 days. Shipping label was finally printed after five days, and it was picked up to begin the shipment process on the eighth day. *PREORDERS* Due to the item being a preorder we cannot guarantee the exact time or date the product will arrive to be dispatched out to you. Producers and Brands may update their bottle design, packaging and artwork at any time. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. This place is a scam! On January 28, 2021, I got the first part of my order. Our vendors usually require 1-5 business days to prepare your shipment. I received 2 FedEx shipping numbers, but I wasn't holding my breath. %PDF-1.3 I asked when it would ship they said in 10 to 14 business days then an additional 7 business days to reach me. Again, our sincerest apologies, and we will ensure to have this rectified for you as soon as possible. CASK CARTEL SUCKS! You have to be an authorized business owner in order to use this feature. They have my money and I do not have my product. I am now replying to each one with strongly worded "feedback". Grupo Gourmets Club de Vinos Gourmets Revista Gourmets Saln de Gourmets Gua de Vinos Gourmets Vinos Tinto Blanco Rosado Espumoso Alacena, NEW LIMITED EDITION WHISKY RELEASEs just added to the shop shop our whisky It all starts with the cask- and we take very great care selecting only those with unique promise from distilleries with singular character distilleries we know well We then nurture each cask into maturity bottle it and make these special and limited Read more Home, The Gin To My Tonic are creators of award-winning gin festivals unique gin experiences Plus you039ll discover some truly amazing gins on our online store, San Sebastian Winery offers complimentary tours and wine tasting seven days a week Discover the art of winemaking via audiovisual presentation a guided tour and wine tasting Purchase your favorite award winning San Sebastian wine and gourmet food items in large retail area and gift shop with a Wine Jazz and Blues bar located on the rooftop Ample free Parking Open Monday - Saturday 10 am - 6pm and Sunday - 11 am - 6pm, Best service of all Temecula wineries in Southern California Wine Country Enjoy a relaxing Temecula wine tasting experience weekdays or opt for a lively and happening atmosphere on the weekends, Scotchwhiskycom is the ultimate and most authoritative whisky resource online for both the novice and connoisseur with daily news interviews and features, A wine insider039s view of that place where culture politics wine and I mingle, Want to learn about wine Follow our Wine 101 and learn about basic wine descriptors the Big 6 Grape varieties and food and wine pairings, wine industry wine business marketing grapes editorial writers events winery online directory wineries grower, Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites. Buy and send liquor to loved ones! Customer Service. IT'S A BASIC WHISKY AND I IMAGINE THEY STAY IN BUSINESS PURELY BY CASHING IN ON PEOPLE'S IGNORANCE. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. Cheers! 4-;$H$(?#]7Ph }szBQ_(:'^_;W?_zZcDsQ=E%Y^c/-Der"#01BLZ\C7.COZ.hSP;}=kDY^^Mg;dn0,Bsd h!a$H~MVeyMh"ApV+e?,; *u5dp bS 5A{TTY$(77sXWvP/tsuG3XQPzk!I[a6Z1,mQqlqRC(GUguK;I]R< j@4"^KX1n0xWiim^_Z I immediately contacted them and they are refusing to accept a return. All reviews are published without moderation. When I got my credit card company involved they sure were able to respond to them. After 2 weeks called them and they said the order was not fulfilled yet and that I was not allowed to cancel it. First time I contacted them they advised they have up to 10 biz days to fulfill order, when that passed they said 30 days, which is what PayPal gives to file a claim. California Residents: Click here for Proposition 65 WARNING | CA Privacy Right. This company is not providing much of a service at all. Stay away, they are crooks! I made a purchase with Cask Cartel on January 23, 2021. First order was great. Today, January 29, 2021, I got the remainder of my order. 2. Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. A full screen video capture recording and playback of the entire purchase session is stored on our servers used for fraud prosecution. On 12/22/2020 I again reached to cancel because it's clear my order will not arrive in time for Christmas since it still has not shipped. I asked for the order to be cancelled and my money refunded. Here are 8 tips for writing great reviews. If the edition or batch isnt specifically mentioned in the product name or description we cannot guarantee which edition youll receive. Terrible. I have disputed the charge with my bank. In the rare case of receiving damaged or incorrect goods, please notify us within 1 week of the delivery date, and we will be happy to arrange an exchange. Do not give your money to this company. TVv.LYG>S tw&L(H)M5I=2973fph,pOZ&dyIl. There are multiple other complaints. I paid an additional fee for the Route service. They give you a 3-5 day processing estimate on their website but buried in their fine print is they have 30 days to process an order. We carry whiskey, rum, moonshine, vodka, and more. DO NOT ORDER FROM CASK CARTEL. Took over 45 days. To add insult to injury, they added a mandatory fee at order checkout that supposedly guaranteed simple, stressless, white glove customer service in the event of an issue with my order. I emailed them. In case of a failed delivery attempt, the courier will leave a door tag. This amounts to $21.99 or $23.99 for four bottles. Also looks like they fake reviews in reviews.io to make their google standing look better. Only if a licensed retailer fails to fulfill and ship your order within 30-days does it qualify for refund. 5 0 obj Check out their cancellation / return policy scary stuff when a company is threatening you with prosecution and investigation before you even order! Hello Jeffery. "Route Package Protection - $. We offered to send back the wrong product, because we wanted what we ordered. Horrible experience. For these instances products will not be eligible for return or replacement. However, I was never notified by either, that my item had shipped. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It was not my question nor my concern. BBB Business Profiles may not be reproduced for sales or promotional purposes. "Flat Rate Shipping and Instapak Protection Protection Packaging." We would not be home for the next attempt, so I was forced to pay an additional $12 to reschedule a time when we would be home. The wont cancel the order and refund my money so I guess Ill wait their 30days. By placing your order, you represent that you are of legal drinking age, and the person to whom your spirits will be delivered is also of legal drinking age. I had pictures of the damaged bottle and very upset that they would not value their customers satisfaction when they send you a crappy product and would you drink the contents when a seal is broken??? In addition, delivery to PO Boxes and APO/FPO/DPO (AE/AP/AA) addresses, as well as forwarding services and courier depots, is not possible. If something goes wrong due to courier-related issues, our customer care is quick to assist, and we always resolve things in your favoreither by resending or fully refunding, depending on the circumstances. Likewise, if your order tracking has not shown any progress within the last 10-14 days don't hesitate to reach out for an update. THIS ITEM IS AVAILABLE IN UK/EUROPE FOR $40 BUT IS $199.99 ON THEIR SITE. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. After various emails and calls, I still don't have rum sloshing around my stomach. Verification can help ensure real people write reviews about real companies. I paid a premium of $59.99. Today it has been 37 days and they want to subsitute my order. At this time, our vendors only ship within the United States. I asked to speak to manager & was told no one was available & I would get a call back. After waiting for nearly a month, I had to contact them to get the status of my order. stream BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 3861 I want them to delete my account, and purge ALL of my data from ALL of their databases and lists. When your spirits are delivered, the person receiving delivery will be required to show identification. endobj DO NOT ORDER FROM HERE. 1 star is to much!!!! For the best experience on our site, be sure to turn on Javascript in your browser. Each visitor's i. P. address, device information, mac address and other information is securely stored along with geographical location. The Anthony Bourdain | The Balvenie Doublewood 17 Year Old Single Malt Scotch Whisky is most likely NOT COMING any time soon. 'd ordered a bottle of Pyrat rum on 1/2/2021. The one that was delivered was in the regular carboard box, and even that was damaged. Information provided by various external sources. These people are the scum of the earth. I sent another email to follow up. Nakka Coffey and nakka from the barrel. In the unusual event damaged items will also qualify for full replacement, credit or refund. Your browser does not support embedded videos. Every item on our marketplace is fulfilled through a climate controlled packaging facility. Ordered 12/7 and its now 12/22. Next will be BBB. Its no longer available here locally and my only option is to purchase online. Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. wish I could give them zero stars. We also cannot deliver to Canada, Guam, or Puerto Rico. {v:W)k(m.&Dc`Ba]dM44%vmJ9-z8| $0gP=?LD?;819 L=?XFb5vzw}\C+c.Wh;!ZGJ`DWJf7F~ gJ%YHQnpggT/W"eQU fDR,DuC$.t{kWz5[~3 Zys=,B5dGLgc;<41-eEx0.G&/*`EprSi /S|^nzQGUGIG0HenOI]X(@G^eMqRSqP`B"Lt`x#tIt/2Pb$E}>n.jEk%C1nJ CT5wp> O2_( \t"Q%|B |#K2KC,"/WTU2Rb;@x6#;VTY{n]m"">= ~ObMB1bzHS$MKx?,6EY&un'E}zOfyl *Q&F]f9BD'Mt>`sz+ k5 #E62E~F^ui)AgN"AY*`V#Eznko\5VL/mTYYX$v _JUum)E7mPATUIPB40rNUOZ64(eW` Unsure if this is a legit place or not!! | Buy/Order 24/7 | Gifts for Yourself and Ever 2022 Trustpilot, Inc. All rights reserved. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. Orders are distributed to local licensed retailers and once items have been ordered the fulfillment process begins and we cannot stop, change, or hold orders. We value your business and appreciate you as a customer. In some instances we will dispatch local authorities to the delivery address for further investigation. Please enter your email address below to create account. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. It speaks volumes about how they operate. When I requested proof of signature they did not produce it. Horrible customer service! reached out to them three times, and the only support I received was that the vendor would send me the items when they had them. Not to mention, the packaging was open on both orders when it arrived. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply). Total bs reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. PURE PRICE GOUGING. Go to sitejabber for caskcartel reviews and Better Business Bureau to file complaints. You will regret it. Good luck trying to cancel they will come after you! If you do, expect your order to be received 2 months later. All orders placed thru the Cask Cartel Marketplace are bound by this policy and will be provided as defense to any chargeback or inquiry. They told me that there was an issue with the order and it never shipped. I ordered a tequila for my dad for Fathers Day and never received it. Do not deal with this company as there are many other shops who will get you the liquor faster. Stating that I agreed to a no refund policy. PX;L+t,H-^Hi^q) p^!K@NwTv/:0P JSD7@tc|vyWO| |GRfckyVZ~Q4G-:{7Mn|)Npcu#r#]]67tLTQ7F!NJ%hJf1ryU^H,M\}_KK:O"@baMCysB'ahFg:xjvmE~l)5"T4u]8e]KMq]Vkd E$c3` WP!| After 2 weeks without an email with processing and tracking information I reached out but still was not provided tracking information. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error. Thank you so much for this provided feedback and please accept our sincerest apologies that your second purchase with the Cask Cartel Marketplace has not been delivered in the anticipated time frame. Similar businesses with the highest Trust Score in the same category. However Chase still paid this scam artist. Instances where customers are liable to pay return shipping costs are outlined on this page. Customer Service. Since they never responded, I left scathing feedback. Still no response. /Interpolate true /ColorSpace 7 0 R /Intent /Perceptual /SMask 22 0 R /BitsPerComponent "Route Package Protection - $. Sharing your review, you help other customers. After receiving numerous emails that I had to be home to sign for my delivery, Cask Cartel claims my order was delivered. If you order multiple items, they may ship separately. All rights reserved. Shipping is $12.99* for the first bottle you order and $3 for each additional bottle. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment. The score measures the authority of up to 20 most trusted backlinks. Whatever you find on this website can be purchased elsewhere for less, though you may need to hunt for it a bit. The customer service people were yelling & laughing in the background so I could barely hear the person I was speaking to. Leave this blank if you'd like to publish your review anonymously. in their favor, they tried to get more money out of me. If I could give them a negative number I would. Within an hour, I received an email from (presumably) one of their "customer service" representatives, who had the nerve to chastise me for my response, and notifying me that he not only removed me from their email list, but also deleted my account. Brandy Reserva de la Famiglia, Appleton Estate 12 Year Old Rare Casks Rum, Jefferson's Very Small Batch Straight Bourbon Whiskey, The Glenrothes 18 Year Old Single Malt Scotch Whisky, You can check the status of your order and shipment tracking, Real email address is required to social networks. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. This service is supposed to track my shipment. BBB Business Profiles generally cover a three-year reporting period. Please inspect and document with photographs to assist in a speedy replacement process. If your tracking details suggest that your order has been delivered but you have not received the goods, please notify us within 1 week of the stated delivery date at the latest. Our bank saw it as fraud and reversed the charges, no they are trying to put our small order in collections after they sent a very threatening e-mail. Cask cartel was the only place I was able to find the Tequila I wanted, De Leon Tequila . You can cancel an order for a full refund within three days of purchase, provided it hasn't shipped. I took over a month to get and when it arrived it was not what I ordered . Based on a Christmas promotional email that I received from Cask Cartel I placed an order on Dec 4,2020 for $433.91. Access SmartReviews free tools for businesses and start getting closer to your customers today! We have notified our Customer Service Manager of this matter, who will be reaching out to you shortly with an update. Purchased in plenty of time. I was so happy. We do our best to keep return shipping costs to a minimum; however, the return fee is mutually exclusive to any discount applied to an order and the fee we charge initially. Please note, if you are a business owner and you do not see any of the social media profiles for your business, you can request to add them when clicking the Social tab and pressing Report more social profiles. Leave us your email and be the first to know when we open. Thank you. THEY DO NOT CARE ABOUT CUSTOMERS, even when they admit fault or customer service in general are RUDE and unprofessional with their tone even by email. Will never use them again. sH@YVs5^>>gQ-}|7YQZiyMr^Uzo=Y]\8T}a' '!XKeZIDT?j~sQ5dO!end,pE`Eis^_hg\8:LU58 HUpi "Friendly Fraud" such as chargebacks for delivered orders or orders that meet our terms of conditions and CANCELLATION/NO REFUND POLICY may be imposed legal fees by which will be automatically turned over to a collections service company. #customer service(1/5), @ 2022 Smart Score, Inc - All rights reserved. The company still has not shipped my order and are refusing to cancel and refund my order. mUdHM9P""}(S'$T?3!*uSY: pHHVt"/? We need your email address to verify that your review is genuine. 98. endobj Torres 30 Jaime I. Looks like we don't deliver to that state. I then read reviews and was horrified. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. AVOID. The score calculated taking into account all social media accounts associated with the business. Why should I have to file a police report to receive a refund for a shipment THEIR CHOSEN SHIPPER did not deliver? Get it NOW! I tried a few other websites but they wont ship to my area.Guess what, Cask Cartel does!I also received a couple new bottles so I could try them. CaskCartel knowingly sold me product they knew was out of stock.They refuse to give me any status updates, tracking information, or supplier information.After nearly a month of waiting for any actual information I disputed the charge with my Credit Card company. My second and last order with them has been a horrible experience. Took them 2 weeks to try and fill my second order and they did not even ship all the product. Nothing was substituted, it was exactly as I ordered it. The score is based on the consumer reviews on the Smart.Reviews, and reviews on other popular reviews websites. FILE COMPLAINTS WITH BBB Bbb dot org has pleanty of reviews confirming others had the same experiences. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters. Youre moments away from writing your review. I stumbled upon Hibiki a few years ago. As a matter of policy, BBB does not endorse any product, service or business. Heed the warnings in these reviews. 18 0 obj Unfortunately, I failed to check other online sellers. << /ProcSet [ /PDF /Text /ImageB /ImageC /ImageI ] /ColorSpace << /Cs1 7 0 R >> If in the unusual event you do experience a problem with your order please contact us for replacement within 3-days of receipt of delivery. All preordered items come directly from the distillery to a distribution warehouse then finally to the local licensed retailer who fulfills your order. Obviously this will not make it by valentines day. Actual products may vary in, for example, edition or batch. THERE ARE HUNDREDS OF EXAMPLES BUT LOCH LOMOND SINGLE GRAIN PEATED IS A GOOD INDICATOR OF THEIR PRICING POLICY. "I live in Pennsylvania and we have state stores with terrible selections, cask cartel is a life saver !". All fake or false reviews are excluded from the Reviews Score. CASK CARTEL SUCKS! Order placed 10/14/2021 - has not shipped! Really happy with the purchase!!! The score is based on the time the business domain has been active, the existence of the valid SSL certificate, associated payment options, and/or mobile app. Not to mention I paid almost DOUBLE what the tequila sells for in store. To their credit I did receive a timely and satisfactory response. Please see the shipping information for the product you are interested in to determine where it can be shipped. stream My fiance emailed them many times over the course of weeks to get them to give at least a partial refund of the difference between the regular and the special tin, which they refused.I finally got a partial refund by calling them and screaming at them multiple times and threatening to have my bank reverse the charges. For these reasons, I dont recommend doing business with Cask Cartel. Oh they can take up to 30 days to locate your purchase while your credit card company charges you interest. You can check the status of your order and shipment tracking here. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As scammers do not order from here !!!! For all chargeback inquiries that result in a violation of our terms and conditions or policies a $30.00 investigation fee will be imposed to the cardholder as part of the investigation response. Very disappointed with this company, do not waste your time! The fact that this company has a legal team who can't make grammatically correct e-mails leads me to believe there is a reason they need one in the first place, complete unprofessionalism. We value your Privacy and we will protect your personal information according to our. Check BBB and other sites for an honest opinion about this company. Completely unprofessional- I will NEVER order from this site again. endobj endobj This is ridiculous as the order wasn't even fulfilled or shipped. In some instances, we might require your help with resolving the issue. % Contacted customer service three different times and they were zero help. Get it NOW! You must be of legal drinking age in your country to purchase alcoholic beverages. For example, if you order 4 bottles, you will pay $12.99 or $14.99 shipping for the first bottle, $3 for the second bottle, $3 for the third bottle, and $3 for the fourth bottle. Backlinks are links from external websites to the business webpage. I cannot stress enough how unreliable Cask Cartel and Route arestay clear of Cask Cartel and Route. I could have purchased my bottle for half the price. Enter your ZIP code for pricing and local availability. I bought Macallan 12 Year Old Double Cask Gift Tin Single Malt Scotch and it was more than what you would pay for 12 year old bottle! They are hurting honest customers. Never ever go through caskcartel. endstream We may offer a replacement, discount, refund, or an account credit to be used for a later store purchase. Many trusted websites are linking to this site, This website has existed for more than 3 years, Facebook account found with large audience, Instagram account found with large audience, Pinterest account found with large audience, Linkedin account found with large audience, Twitter account found with large audience, We found several negative reviews about this site. Currently reaching out to two state agencies about this. [p-bP>ZNFQ;b;rNfRDQjRUQ@# VQ`#~3HGCbX]4n= kLU $D:l\ui4TcTg!0D(HG32!e>{3 Even after the credit card dispute was decided (twice!) BBB Business Profiles are subject to change at any time. You will never reach anyone in Customer Service but IF you do expect a string of lies ! They are refusing to refund me my money on an order that never shipped. I contacted them and their reasoning is as followed:I have taken a look into this for you, and since it is only the bottle presentation/ packaging that differs from the product description and the following disclaimer is included below the product image on the listing, I would unfortunately, not be able to offer an exchange at this time: "*This image represents the intended product however, bottle designs, artwork, packaging and current batch release or proof may be updated from the producer without notice. Once and order has been received/confirmed/paid there is a NO REFUND POLICY. In such cases, please send over photos of the product(s) and a photo of the packaging, as this will speed up the resolution time. This is not legit they are an order house only ! After creating an account with this organization, they began sending unsolicited, unwanted email communications, sometimes more than once per day. Cask Cartel would not refund anything. TERRIBLE COMPANY. All orders must be received and signed for by an adult. Business ProfileBusiness Profile for CaskCartelAlcoholic Beverage Service, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? There are better places online and cheaper!!! Im happy to report Chase gave me a courtesy credit so I was not out the money. FLAT RATE SHIPPING! 4 0 obj Terrible, no delivery and no refund or insurance coverage payout. 8 /Filter /FlateDecode >> Run in the opposite direction as fast as you can. Hold onto the product(s), even in case of breakage, as the vendor may request it be returned for successful resolution.
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