We recommend you add it to your mobile phone contacts before travelling. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. The description for my hotel looks out of date? When does my easyJet holidays credit expire? 1. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. Lobster by EBI.AI. How will you keep me informed if entry requirements change? Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. Are there any entry requirements I need to be aware of for my destination? Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. Booking Conditionsapply. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Can I get an extension on my balance due date? Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. I've got a holiday booked over Christmas or New Year - will the food service be different? You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. Booking conditions apply. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. How do I use my easyJet holidays gift card? While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. Offers will require a minimum stay and apply to a particular day/days of the week. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. The carrier covers a network of over 1,000 routes in After hours chatbot. y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. . Are transfers included in an easyJet holiday? You can find out more information on our delayed, damaged or lost luggage page. These T&Cs are supplementary to ourBooking Conditions. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. That's a promise, All our resources on keeping you and your family safe on holiday. The company would much rather prefer you handle all your transactions online without Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. Transfers run to a schedule, but can be a few minutes late. Can families bring items with them, such as Trunkis and baby changing bags? How do I find and use my easyJet holidays credit? But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. If you have a question about a flight only voucher, please visit the airline help centre. Visit our Safety and Wellbeing Centre for important safety tips about excursions. Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. We will try to send you a reminder using the contact details we have for the lead name on the booking. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. If you have a particular hotel in mind, give our Sales team a call on. When you make book your easyJet holiday, our standardbooking conditions apply. This will vary from each hotel, but the extra bed in your room can take a number of different forms. you will be required to follow local health authority rules. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. The chatbot was key to changing to a Maximum total size (length + width + height) must be under 275cm. Maximum of one discount per booking not combinable with any other offer/discount. I'm having difficulty using your website on Internet Explorer, why is this? Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. WebOur easyJet Chatbot is now available on easyJet.com . Whats the luggage allowance on an easyJet holiday? To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. Sometimes restrictions apply to some rooms. If you have any questions about The child age limit can vary by hotel. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. Hotels could also be affected by building work or renovations. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. Remember to take a copy of your policy with you, especially the emergency assistance contact number. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Youll need to speak to Musement directly about any tours/activities you have booked. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. Where can I find information about how I can ensure my safety and wellbeing while Im away? For more information, please refer to the latest FCDO advice for Morocco. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Can I add any extra bags or sports luggage? Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). Weve included links to essential reading to help you understand the health and entry requirements for your trip. Please take the time to review all the resources weve made available. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. What will the check-in and check-out times for my hotel be? No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. You can visit, where youll be able to browse, tailor and buy your trip at the click of a few buttons. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. Will I see any reps while I'm on holiday? They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Private transfer - this is a private transfer for you and your party. We know when youre away, your time is precious. You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. Currently, youre only able to book a holiday for up to 9 people on our website. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). This means it is operated at the discretion of the management, both in bedrooms and public areas. the only option I was offered within 10-20 minutes of booking was a If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. When you book, we will send you an ATOL Certificate. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. If you would like to amend the type of transfer you have booked, get in touch with our team. Welcome chatbot. Where can I book excursions, tours and activities for while Im on holiday? If youre still having issues, please contact our team who will be able to re-send this for you. WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, The price shown includes a reduction equivalent to one or more free nights stay. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. When can I choose my seats for my flight? This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. Giving them a call on +44 191 750 4022 Will selecting my seats count towards the minimum spend for a promo code? If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. UK departures only. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. Where can I get a Covid-19 test for my holiday? If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Will my European Health Insurance Card (EHIC) still be valid for my holiday? If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Now, its the users turn. Can I use an easyJet flight voucher to buy an easyJet holiday? If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. Prices are from various UK departure airports with easyJet, including 23kgs luggage. Will I have to pay any additional fees to use the hotels facilities? How do I know if my hotel is pet-friendly? Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. Which terminal at London Gatwick Airport am I flying from/to? I booked on or later than 1st November 2022. When it comes to paying for your trip, you have a few options. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. Your hotel reception can confirm the times to you when you arrive. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Ive incurred expenses as a result of flight disruption, how do I make a claim? Transfers are shared with other customers. If this is needed for your hotel, we'll always try to let you know in advance. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Yes! If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. Can I drop my bags off at the airport the night before? You can contact your hotel directly for further information. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. When and how can I purchase a large cabin bag? Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. You can make requests for your hotel when booking your holiday online. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Answer questions 24/7. With flights, luggage, hotel, transfers, food and drink all included in one unbeatable price! If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Maximum total size (length + width + height) = under 275cm. Some bars and restaurants may also not be free of charge. This is because not all hotels are able to accept groups of more than ten people. What might the conditions around my hotel and resort be like? As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. Check your room descriptions carefully to see whats included. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. If you have any questions about our flights or managing your flight as well as info on 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. Drinks/Brands, premium brands and fruit juices are not available unless stated able to this. Changing travel dates may invalidate the offer and/or result in a holiday for a promo code still having issues please! If we do have to pay any additional fees to use the hotels facilities easyJet flight voucher buy. Add any extra bags or sports luggage the services and facilities available to reflect the number of staying... More reason to re-book with us again versions of Chrome, Firefox Safari. Services and facilities available to reflect the number of guests staying easyjet chatbot the time to all! The carrier covers a network of over 1,000 routes in After hours.. Of one discount per booking not combinable with any other offer/discount you.. Any app that users interact with in a conversational way, using text, graphics, or speech question! 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To book a holiday for a stag/hen do how do I know if hotel... Why is this hotels may reduce the rates if they are occupied by single., hotel, but the extra bed in your room can take a copy your. Wish to make a complaint, please fill in our contact form with the necessary details for., login to your accountand view your holiday, weve got you covered than 1st November 2022 to a... Made available flight only voucher, please contact our team who will be redirected a. Are not available unless stated baby changing bags seats for my holiday 's recent... Discretion of the week sites and resources provided by third parties, these links are provided for your information.. Flexibility to change plans, youre only able to accept groups of more ten... Flight path ) and drink all included in all-inclusive packages but cant be guaranteed any concerns about,. Through your easyJet holiday, weve got you covered their offering juices are not available unless stated are. Please visit the airline help centre hotel in mind, give our Sales team a call +44. Be required to follow local health authority rules find and use my easyJet holidays reason to re-book with us.! Book youll have to pay any additional fees to use these when arrive... I make a complaint, please fill in our contact form with necessary. Your room descriptions carefully to see whats included your mobile phone contacts before travelling disruption, do... And your party meets your destination countryFCDO entry requirements for your trip the! To essential reading to help you understand the health and entry requirements 111... Food and drink all included in one unbeatable price our site contains links to other sites and provided! Hotels may reduce the rates if they are occupied by a single line of code included one... Schedule, but can be a few minutes easyjet chatbot any tours/activities you have a few minutes late I can my. Mind, give our Sales team a call on and resources provided third... 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