Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. No. I don't work for Eurail/Interrail. WebBook train tickets worry-free with the Italian train travel specialists. Assistance for travelers with disabilities. Activate your Eurail Pass for free at a European train station. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali Select Profile & system > Settings > System > Console info. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. Per la vendita della Carta Plus non sono previste modifiche. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. Step 3. The QR codes in the app are no reservations, those are just your tickets. . Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. All information is written in replies above. Is there a way to see the assigned seats before finalizing a booking? That means you get the best fares and most updated availability without having to translate your itinerary from English. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. Bookings issued through the Pass may only be used by Pass registered holder. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. It would be even more strange if an Italian ticket office is unable to select seats when reserving when their website can. It cannot be used for routes with origin or destination outside regional or provincial borders. Trains in Italy are primarily run by Trenitalia. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. Please try again in a few minutes. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. The maximum Pass validity is of 11 months from the date of purchase. can be purchased from 22nd of the month before use at the ticket offices. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. It is available exclusivelyine-ticket form. Select Reset console. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. In this case you can log in directly using the CartaFRECCIA code. Please note that Plusis notalways for sale for each Pass type. Does anyone want to come over right now for free items, bells, etc? During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. The only difference is if you use the train company direct (e.g. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. Look on the left of the screen and youll see a search box with the word Ticket at the top. You can use the ItaliaRail website they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called economy and super economy, that you sometimes see available on Trenitalias site), and ItaliaRails site works with all credit cards. WebI-Pass Transponder Registration & Activation Create I-Pass account. How many trips can I make, within the time validity of the single ticket? The QR codes are your tickets, which you NOT should create until just before boarding the train. Choose the travel solution that best suits your needs; 2. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. On the screen that appears, select the Pass you wish to request a refund for. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. It is not possible. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase For more information, visit the dedicated section. 6. Step 1. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. 2. This means all stations, and the search results are likely to show the main station first or most often. Select Profile & system > Settings > System > Console info. You cannot activate a new pass before the access from your previous pass expires. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. How else can I purchase / renew an electronic season ticket? Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. We have accommodations in all the cities that we are travelling to on specific dates. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. Usually you can find deeper discounts if you book the super economy tickets. You have already subscribed to this newsletter! . Select "Find My" and tap "Find My iPhone" again on the next page. Same via BB online. Required fields are marked *. I cannot find the season ticket I purchased. , Note: Shipping and Pass Protection* costs are non-refundable. Howto buy the seat reservations is my problem. You say that you don't know what seats you have. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. There will always be a charge for the reservation in Italy. Log into your account. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? Reset and keep my games & apps. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a Ticket digital use in However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. If there are any changes required in a trip, that will be indicated in the Duration column with the phrase Travel with train change. Its also listed under the Train column, showing two (or more) trains required in that journey. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. Learn how your comment data is processed. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? What am I missing? All the people on here who have been trying to help you have been clear. donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. Detailed steps to turn off Activation Lock are as follows. You can also activate the quick purchase service using PayPal or credit card. Book a group. Without this second validation, you run the risk of having the pass confiscated. Then do the same on italotreno.it/en. Where can I check the balance of my CartaFRECCIA points? Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Help the next person who has this issue by indication if this reply solved your problem. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. This is the box you need. , Got a promo Pass? A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. WebHow to activate? If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. How do we find what train station is closest to any given hotel. Just dont want us separated. See our FAQ on how to deactivate your mobile Pass. WebThe pass must begin use within 6 months of this validation. Online sales close 15 minutes before the scheduled departure time. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. In case of a paper rail passes: subscription coupon and identification document. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). Do you have any questions? You say that you do n't know what seats you have means stations... Or provincial borders last 30 days are displayed in the post - to! Person who has this issue by indication if this reply solved your problem be,. That appears, select the Pass you wish to request a refund and send your old Pass back to.... This reply solved your problem of 11 months from the experienced travellers in the post itsbest! Settings > system > Console info activate the quick purchase service using PayPal or credit card been clear likely. Post - itsbest to use other ways to make reservations than the Interrail/Eurail website you should. 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