-Kate. As soon as you place the order, it is processing on our end. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Unfortunately, we are not selling our styles to other retailers at this time. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. My Los Angeles Apparel Review Are They Worth It? LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Email: shop@lucyinthesky.email - replies within 24 business hours. She gotta keep pulling it down to make sure everything stays covered. Any trade marks/names featured on this Website are owned by the respective trade mark owners. I ordered a dress on 9/18. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. They just keep everyone's money, don't send anything. We're so sorry to hear about the order. The reps copy and paste generic statements to your emails and don't actually solve any issues. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? It's pretty enticing because the prices are low and they always have free shipping and returns. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Only returning an item that was too much cleavage exposure for a girl without cleavage. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Hi Hailey, You can email us at resolution@lucyinthesky.email so we can further assist you. -Kate. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. We're so glad you were able to utilize our 24/7 chat! Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. This may prevent you from taking full advantage of the website. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Tip for consumers:NO REFUNDS! Hi Kara, Yes! Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Customer FAQs. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We're so sorry to hear that your order was delayed. Not to mention that the slip underneath hardly covers anything. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Our regular return policy applies to all orders made through AfterPay. I emailed on 9/16 noone has contacted me. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Thanks for your feedback. love the dresses and two piece sets here! If you placed an order without an account, you can use the same email to create an account to access your return label. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Once a order has been shipped this cannot be canceled. Thanks for your feedback. We're sorry to hear that you had issues with your order. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! I know it's still only Nov. 15 but I do not think this dress is coming. Hi Bailey! We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I had to do a charge back from my credit card company to get my refund back. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Don't take the risk and give them your money. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Contact us We're here to help and answer any inquiries/questions you might have. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Thank you so much Daniella M!! Intellectual Property, Software and Content. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Chat is only option and that takes hours to even get a chat representative. - Kate, Hi Paula! These linked sites have separate and independent privacy policies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shipping was supposed to be 5 business days. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Do not buy from them. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. We're sorry to hear about your issues with our return policy. Customer FAQs - LUCY IN THE SKY Help Centre. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We are not doing wholesale at this time. If I do not get a refund, I will be disputing the charge on my credit card! Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. -Kate, I love Lucy in the sky ! Our styles are designed exclusively in Los Angeles. Feb 15, 2023. -Kate. Let us know if anything else and you can email us at resolution@lucyinthesky.email! -Kate. This policy is effective from 01/01/2016. Hi Grace, Thanks for your feedback. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. can't wait to buy more clothes from here in the future. I'll definitely send over your concerns to our design team. I reached our to the company and got a fast response from them. All international orders are shipped with DHL International Packet Plus. How useful is that if the items never come? In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. I would never recommend purchasing from this company unless you don't care if you ever get the item. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Any orders cancelled within 14 days of being placed can be cancelled for store credit. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . By placing an order you are offering to purchase a product on and subject to the following terms and conditions. www.lucyinthesky.com retains the right to refuse any request made by you. Free FedEx Shipping, over US$75. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. -Kate. Number of comments: 0 You may return any style for store credit within 14 days from the delivery date of the style. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. You can contact Lucy in the Sky at shop@lucyinthesky.email. LucyInTheSky headquarters 747 E 10th Street. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Caveat emptor. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Thanks for your feedback. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? The stated ship times cannot be altered with the delivery method. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Us either! - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Good Luck! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Lucy in the sky is our GO TO for all things special occasion. How BBB Processes Complaints and Reviews. Super fast and helpful; won't hesitate to order from the site/company again! I HAVE MY TRACKING NUMBER. The average model height used to advertise Lucy In the Sky clothing is 59. She helped me get everything sorted out with my order. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Please email us at resolution@lucyinthesky.email if anything else. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Lucy in the sky is a great company from products to customer service I am always satisfied. WHAT INFORMATION DO WE SHARE WITH OTHERS? Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. 10/10! The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. They said I would be receiving updates and a tracking number. It is an eligible payment method for all U.S orders over $35. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. My Skims Reviews: Is Kims Shapewear Worth It. I reached out 5 days ago to see where it was. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. CASANDRA M. was extremely helpful in seconds. Here are 8 tips for writing great reviews. We're so glad that our customer service team was able to assist you. AND it expires in one year! If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. -Kate. They said they will refund me within 10 days without any explainations for their lateness. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Shapermint vs. Spanx Which Shapewear Brand is Best? We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. This is a generic card error - this means that your bank is rejecting the transaction at this time. We had the same issue. Did all refunds go to store credit or were some people able to get a full proper refund? I can always count on you for the best quality and accurate fit. Poor Customer Service! This business is in an industry that may require professional licensing, bonding or registration. Worst experience. I wish they were more transparent with the type of quality on their website. Extremely disappointed and feeling like they stole from me. We want to make sure that this refund goes through immediately. These companies are a dime a dozen, you can 100% find another that actually values customer service. Delivery date was Feb 17-24th. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Please email us at resolution@lucyinthesky.email if anything else. When Dannica isnt writing about fashion and beauty, shes writing poetry. I have never been able to complete a return that quickly. They have horrible customer service and cannot call because it's a bogus phone number. Prom season is here, and you deserve to look and feel amazing for your big party! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Thanks for your feedback. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. This isn't a real company. They do not respond to emails after 5 times across over a week. -Kate. I placed an order and was waiting for more than a month. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We have Live Chat and Email available for any questions or concerns. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. It is an eligible payment method for all U.S orders over $35. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. We're so sorry about the delayed style. Hi KM, Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Returns - LUCY IN THE SKY Help Centre. Don't waste your time here! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. -Kate. How often does the website restock? DO NOT BUY FROM THEM. This site promises to ship an item by a certain date. Waste of over $200. LUCY IN THE SKY Help Centre. Copyright 2023 Lucy in the Sky inc. All rights reserved. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Why would I need store credit when I already purchased the 3rd dress. How can we help? Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Products used:None, sizing too inaccurate. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Our Shady Rays Reviews Whats the Verdict? You must not establish a link from any website that is not owned by you. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Annoying, right?! They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. My advice to anyone. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. They weren't prepared for homecoming season and got behind. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. All our models are approximately 175cm tall. You can email us at resolution@lucyinthesky.email! Our small is generally the equivalent of a US Size 2. 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