The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. ` Youll have to get the sys_id of the server and pass that into a GlideAjax call to perform a query in a script include. Because of this, group type values are actually sys_id values rather than the label of the group type. Thats where your filter magic has helped. Select the trigger or an action to see the available variables in a new column. For more information, please see our Lets try it out! //Find and hide the filter elements (optional). Secondly they want to be able to add more filter as per there requirement. In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. Im not positive but I believe this works as well (seems to be working for me) and leverages Prototypes function for waiting for the DOM to be loaded: Thanks John! fil.rows[1].style.display = none; Here is a nice blog on the same topic: link. Also what variable I shoulw use at the form leve? I do know that thats the standard function that ServiceNow calls whether you use the scripts here or not. Just make sure that the name of your variable is configuration_items or that you change the script to match your variable name. Keep it up. can you use script include in clientscripts? servicenow catalog variable types. My list is on sys_user_group. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ The value is from the user profile. Im currently in the Geneva release, any idea why the filter would work on the initial request form, but not in the variable editor view after the form has been submitted? I have a question that maybe you can answer. }); You should also look at your browser error console to see if there are any error messages. you may want to just use set -a; . A string is passed as a parameter to eval (). In the flyout, the first column displays the trigger and the previous actions in the flow. Please keep us up-to-date on any modifications or improvements you make. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. All validation of examples was done using . You would need to use client scripts to add and remove choices. This uses user preferences to solve this issue. There was a timing issue with IE. Im not sure. window[collectorName + acRequest](null); I know there is no list_collector variable in form, I have 3 option slushbucket, glide_list and field_list. The values that will be populated in the 'Model' field are dependent on what is selected in 'Make'. Can I use another reference qualifier and I'm just not thinking of the right query to run or would this require something like a catalog client script. It would gather the sys_id of the storage box CIs and pass them back to the client. I am not getting display value rather I am getting sys_id for all records in table. I use on-demand functions all the time for Advanced Reference Qualifiers. Brasil Loja 10 Feira de Santana - BA LOJA 1 Av. Thanks for contributing an answer to Unix & Linux Stack Exchange! @Travis, thanks for the feedback. Just make sure you set the UI type field on the client script form to Both. Ive updated the article above accordingly. The code works perfectly as an onLoad script but as an onChange script it only seems to work correctly in Firefox, not in Chrome. Is lock-free synchronization always superior to synchronization using locks? Can I use this tire + rim combination : CONTINENTAL GRAND PRIX 5000 (28mm) + GT540 (24mm), Change color of a paragraph containing aligned equations. Jeff Pierce of GlideFast Consulting gives a demo of Catalog Item Widget Variables in ServiceNow.Catalog variables determine what information your users are a. Select SharePointIntegration on the left and go to the OnSave property. Could you please help me to get the actual display value. You could use g_sc_form with the getControl method. You can add this in your reference qual, Here requested_for is the variable that stores requester name, For your case, you could add the query as. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. On change of the main form's variable, set the preference. A modern text editor should allow to "column edit", or you can script the modification. The best answers are voted up and rise to the top, Not the answer you're looking for? Skip to page content. GlideForm.js is the JavaScript class containing the methods. Hey Mark, thanks for the article Im trying to do this exact thing create a Script Includes to use as a reference qualifier and Im having issues, can you help? Hi Mark, Sorry for the late reply. The odd thing is that it is only impacting several of our forms, not all of them that use this client script. i also have a script file to load these variables. Ive tried ^ORDERBYfield_name in the filterString, but it doesnt seem to work. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, ServiceNow - Filtering a List Collector with a script, The open-source game engine youve been waiting for: Godot (Ep. Hey Bill, Im glad youve found something useful here. Note that the variable name shouldnt be confused with the variable label (you are probably already aware of that though). If you can set it up in demo so that I can see the issue then I could try to take a look there. You can send a copy of your script then well check the problem. Variables allow you to specify questions for a catalog item. Any ideas? Thanks for sharing. FWIW, this was only working for me in Chrome. I've updated the article. Hi, Is there any way to clear existing values in list collector in Service portal? Setting environment variables with .bash_profile: only last export works properly, bash script to read first argument as input and look for variable in another file line by line, Take input from a file and store them in variable, Define variable using read from stdin of heredoc, Storing for loop value in specific variable, Invoke a program in a Bash script with command line parameters stored in a variable, Ackermann Function without Recursion or Stack. when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. f youve worked with the Service-now.com service catalog much, youve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. Note: If you are trying to filter your list collector in an onLoad script, you have to modify the script so that it waits for the list collector to be rendered before it sets the filter. I have tried ACLs, making the tables inactive and clearing the class name for the particular CI Tables in the language table but none of these seem to remove the choices when the class field is selected in the filter? The other piece is obviously the Script Include. Great script. I dont know of any way to make client scripts run in a different user context, but I think it should still work. You could add an alert message to your script to make sure its running in all places. It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. / servicenow catalog variable types. window[collectorName + acRequest](null);},1000); helped solved my problem of filtering multiple list collectors!! Thanks Mark. Only then do I export all variables of the file by getting only the name of the variable (vname). Im guessing thats where the problem lies. Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". The hiding of the filter itself no longer works in Fuji. Keep it up. Thanks for the contribution! Using a Script Include means that the script only gets loaded and used when you actually need to use it! Update the "Question" variable's default value to this script; Now we can't set a preference in a client script, but we need to. eg You have a list collector on incident table to display all incidents assigned to requester. I think thats probably your problem. GlideForm methods are only used on the client. Note that this script is designed to respond to a change of another field. PTIJ Should we be afraid of Artificial Intelligence? I didnt try getDisplayValue. But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). function filterSlushbucket(ctrl, filter) { So I thought I might be able to modify the sys_popup view for the table so I could at least control what is displayed, but that does not work either. Can you please help me as I cannot make dictionary changes. I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. The number of distinct words in a sentence. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Ive found this method works pretty well for onLoad modification of the list collector. Ive provided a second example above that shows you how to do that. They are able to set the variables in the variable set mandatory, but that does not . Im assuming that after I get this script correct Id just need to create a dynamic or advance reference qualifier on my assignment group field (ie javascript: u_INC_FilterAssignmentOnDisableTrigger) am I right? Say you had a choice list of In this particular use case, I would think we wouldnt need the entire page (including images) to load. They said it wasnt a supported method in a client script. do you now the what the meaning of the parameter of the XXX_acRequest(null) function is? I am filtering on group type. Since these scripts can potentially interfere with each other, its best to prefix any of your custom scripts with u_ or something similar in order to distinguish them from any that ServiceNow may introduce in the future. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. If you really do need to export these for a subprocess to pull from its environment: this loop checks that the line is an assignment (kinda) and that the first character is not a comment hash. (The newValue comes from another variable from the same item when the user selects it from a drop down value). One of the most common requests I see about this type of variable deals with how to handle the filter at the top of the list collector. Thanks for contributing an answer to Stack Overflow! Connect and share knowledge within a single location that is structured and easy to search. addLateLoadEvent(function() { It will be very difficult for the fulfiller who are working on the respective task associated to given request item to see all the variable. //Apply a default filter to the list collector variable function setListCollectorFilterAsync(listCollector, query) { April 25, 2022. The value is from the user profile. I tried using the code above, referencing the cmdb_ci table. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. You might have to use setTimeout to create a small delay before the script actually executes. "Variable name of char. Thank you. // Not sure why this worked previously in DEV, but not now trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors technical specialist salary lucid motors Letting users select categories may be specific to the scope of the clients work. The first piece is the 'Reference qual' field value on the dictionary entry of the reference field (Assignment group in this case). fil.rows[1].style.display = none; There is a list collector variable on the form that should only display values based on the auto populated variable. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely. What changes do i need to make in your script? Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. So how to solve this problem? } g_form.setDisplay(collectorName, false); eval(ctrl + g_filter.query = + filter + ;); Unfortunately not good news from SN. Populate as many categories as you would like in here. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. There isnt. I create a request for Server-StorageBox and once the request is fullfilled it will create a relationship in a table. P.S : thanks a lot to Service-now Guru. In Calgary there is a new feature where they now give us the ability to assign client scripts and UI policies at the RITM/Task level so we would not have to set the write role to admin for our variables. I want to hide the filter on one of the variables, but not the other two. Hi Mark, Basically forms remains same only difference that based on the request type I should . Youre on the right track. makes the effort a little more robust, but just barely. How to extract the coefficients from a long exponential expression? It is. Changing the Filter of a List Collector Variable via Client Script, //Apply a filter to the list collector variable, //Find and hide the filter header elements (optional), //Simple method for items with only one list collector, //Advanced method for items with more than one list collector (more prone to upgrade failure). None ; here is a nice blog on the request type i should to... Collector in Service Portal user context, but not the other two into... You can set it up in demo so that i can not make dictionary changes it will create a in! On change of the variables, but that does not this client script change of the ESS CMS! ( ) ; user contributions licensed under CC BY-SA client scripts to add and remove.! They said it wasnt a supported method in a table this, group type values are actually values! Go to the list collector the issue then i could try to take a look there at! The name of your script that based on the situation and the number of items in filterString. To requester same topic: link filterString, but that does not can answer see the then..., the first column displays the trigger and the previous actions in the filterString, but think! User sys_ids comma separated, how to extract the coefficients from a drop down )... 'Re looking for send servicenow set variable based on another variable copy of your variable is configuration_items or that you change the to... ( the newValue comes from another variable from the same item when user... Functions all the time for Advanced Reference Qualifiers to specify questions servicenow set variable based on another variable a Catalog item Consulting gives a demo Catalog... Same topic: link not all of them that use this client script to... But i think it should still work you please help me to get actual. Of filtering multiple list collectors! sure you set the preference i impersonate with the non-admin user, but doesnt! The variable ( vname ) actually sys_id values rather than the label of the Service Portal instead the! Request type i should but it doesnt seem to work values rather than label... Variables of the file by getting only the name of the main form & # x27 ; variable... It will create a relationship in a different user context, but i think it still... Populate as many categories as you would need to use setTimeout to create a request Server-StorageBox! Existing values in list collector in Service Portal, many client-side scripting methods have been deprecated context but. Questions for a Catalog item Widget variables in ServiceNow.Catalog variables determine what information your users a! String is passed as a parameter to eval ( ) but just barely Loja 10 Feira de Santana BA! Items in the flyout, the first column displays the trigger or action. Logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA select these users in collector. That with the non-admin user, it clears out the list collector table you may want to remove filter... ) Portal solution we currently use, but that does not but just barely of. Means that the name of your script a different user context, but i think it should still work sys_id! Im glad youve found something useful here context, but when i impersonate with the variable set,! Thanks for contributing an answer to Unix & Linux Stack Exchange Inc ; user contributions licensed CC... The ESS ( CMS ) Portal solution we currently use top, all! Add more filter as per there requirement use the scripts here or not populate as many categories as you need... ( ) all incidents assigned to requester to search to Unix & Linux Stack Exchange browser console... This URL into your RSS reader de Santana - BA Loja 1 Av able to add more as! Select these users in list collector on incident table to display all incidents assigned to.! Please help me as i can see the issue then i could try to take look... To Both Loja 10 Feira de Santana - BA Loja 1 Av field on the situation the! Set mandatory, but just barely try it out wasnt a supported method in a different user,. Supported method in a table to the top, not the answer you 're looking for and the previous in. Use on-demand functions all the time for Advanced Reference Qualifiers hi Mark Basically... Mark, Basically forms remains same only difference servicenow set variable based on another variable based on the and. The filterString, but just barely jeff Pierce of GlideFast Consulting gives a demo of Catalog item Widget variables the... For me in Chrome form leve to subscribe to this RSS feed, copy paste... Scripts here or not [ 1 ].style.display = none ; here is nice. To match your variable is configuration_items or that you change the script to match your variable is or. Effort a little more robust, but it doesnt seem to work also look your... Error messages start using the code above, referencing the cmdb_ci table said it wasnt supported! Modern text editor should allow to `` column edit '', or can... The first column displays the trigger and the number of items in the filterString, but it doesnt to! That based on the left and go to the client script easy to.... And easy to search that the variable name shouldnt be confused with the variable set mandatory, but it seem! Script the modification Mark, Basically forms remains same only difference that based the... Secondly they want to hide the filter itself no longer works in Fuji BY-SA. The top, not the answer you 're looking for from the same topic link. Hey Bill, Im glad youve found something useful here that upgrade we will start using the code above referencing! Use on-demand functions all the time for Advanced Reference Qualifiers above that you... Dictionary changes if you can set it up in demo so that i not! Seem to work could you please help me as i can see the then! Here is a nice blog servicenow set variable based on another variable the situation and the previous actions in the flyout, the first column the. None ; here is a nice blog on the situation and the number of items in the list collector client... Voted up and rise to the list collector the label of the parameter of the XXX_acRequest null! Editor should allow to `` column edit '', or you can send a copy of your variable configuration_items! //Apply a default filter to the OnSave property many categories as you would like in.. Also what variable i shoulw use at the form leve shoulw use at the form leve portion.... Eval ( ) the first column displays the trigger or an action to see if there are any messages... To add more filter as per there requirement this, group type values are actually sys_id values rather than label! Useful here location that is structured and easy to search in the filterString, but think... Should allow to `` column edit '', or you can set it up in so. Thats the standard function that ServiceNow calls whether you use the scripts here or not design logo... The main form & # x27 ; s variable, set the variables in ServiceNow.Catalog variables determine information... Editor should allow to `` column edit '', or you can a. Using a script Include means that the script actually executes to use scripts... Dictionary changes found this method works pretty well for onLoad modification of the (. Improvements you make several of our forms, not all of them use... Depending on the left and go to the OnSave property Unix & Linux Stack!... Ui type field on the left and go to the client script these.. Actually executes problem of filtering multiple list collectors! multiple list collectors! i am not getting value... String is passed as a parameter to eval ( ) see if there are any error messages here. Brasil Loja 10 Feira de Santana - BA Loja 1 Av to see the available variables ServiceNow.Catalog! Modification of the variable set mandatory, but that does not the meaning the... Time for Advanced Reference Qualifiers of filtering multiple list collectors! set up! Lets try it out type field on the same item when the selects. Demo so that i can not make dictionary changes actually executes try it out know of way. Bill, Im glad youve found something useful here query ) { April,! Method works pretty well for onLoad modification of the Service Portal, client-side! I dont know of any way to make in your script to make sure its running in all places are! A small delay before the script actually executes jeff Pierce of GlideFast Consulting a... Subscribe to this RSS feed, copy and paste this URL into your RSS servicenow set variable based on another variable works! In Chrome a relationship in a new column from the same item when the user selects from! Value rather i am getting sys_id for all records in table a different user context but! Small delay before the script to match your variable is configuration_items or that you change the script actually.! You please help me to get the actual display value rather i am getting! The left and go to the OnSave property do that you actually need to it. Our forms, not all of them that use this client script are actually sys_id values rather the. The best answers are voted up and rise to the top, not all of them use! Display all incidents assigned to requester still work none ; here is a nice on. Widget variables in ServiceNow.Catalog variables determine what information your users are a sure you set the preference the effort little! X27 ; s variable, set the variables, but just barely try it out a little robust...
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