It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. Tia and Im glad you had a great trip! Most of our time was at the newer pools near the beach. Anyone know how many slides are available for toddlers? Dear Ron H,Five years of shared joy have made you come back to us every year. You sign them in, and they have space to play but its not really supervised. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. The Grand offers room service throughout the day, but we only took advantage for breakfast. Also do not overpack!!! A tropical beach club edges up to the sandy shoreline, which is right outside. and the food. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Hi, thank you for your review. We thank you for your support. Foods were good, pastries were amazing. Glad to see you guys had a blast. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Or has Moon Palace Golf & Spa been renamed The Grand ? The Grand has lots of elevators, so you should have any issues. Hi Martin they are separate resorts, but located side by side. Every thing i read on your post was dead on. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! Thats a lot of squid! I dont ever recall them asking for proof of Connors age (he was 4). This is a factor if the resort is over run with us concert goers and you are on a family vacation. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. You will enjoy your stay. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. This may have been one of our favourite bowls of ceviche ever! It was a little frustrating. From memory, I think we normally ate between 5pm and 7pm. How much is it per day for all inclusive for 2 adults? This section is gated, so kids cannot enter or exit without being signed in or out. Thanks. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. We will be going to the Grand Moon Palace 4/16-24, 19. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Our youngest boy, Connor, absolutely LOVED this place. I know its been a while since our visit to this beautiful resort but its always better late than never! Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. We did not spend a lot of time at the beach. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Do you have any info on how you get the diamond access? You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. We spent most of our time at this pool, which is located near the beach. They love these seats. Hello, Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. You can see the proximity of the pool to the sea. This 3-level jungle gym was such a big hit with our boys. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. They thought was really cool. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. We just left the Grand on 1/2/20 after 5 days with our teen girls. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. I may have come back to this plate a few times. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. It was very helpful! The grand has something similar for kids but its a larger play area so I think youd be happy with it. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! We spent time at all of the pools and lobbies. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. It makes your evening romantic, harmonious and with a very positive vibe. Staff was always friendly and we were glad to tip them for their hard work. Layout: Resort consists of 3 hotels. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Aside from tips, did your family spend in addition at the resort? The best part is that you dont need to keep track of your towels. more. The extensive list of appetizers made it far too hard to choose so we ordered everything! What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. A stellar all-inclusive package covers food and top . Did you feel this way or was it just a minor inconvenience? Hi! The Grand offers so much that you might not want to leave the resort. Definitely recommend this resort and all it has to offer. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Great review! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We prefer the pools anyways. Seafood options at the poolside buffet. We used the $1500 credit for dolphin swim and it was amazing. We watched to the magic show and the magician was really good. We are heading to The Grand at Moon Palace in November. The sushi at the Grand Buffet is legit. Would definitely return to the Grand again in the future, but will never buy a membership. Thanks for taking the time to create it! Wanted to get your thoughts. We ordered the big breakfast you see in the above photo on our first morning. Just wondering if you did any upgrades? We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. If under 7 kids want access to the downstairs part, the parent must be there. I . She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. It seems like you may have gone off peak time. There is a section upstairs for kids 7 years and under that can be left there unattended. We stayed and watched in awe His name was Gabino Martinez. If you have questions about this beach resort, leave us a comment below and well do our best to answer. I was wondering if there was a variety store at the resort for things you might forget. But every thing that was open was very safe. Thank you!! Worst of all, at this epic per-night fee on our first . Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. Pools at the grand are heated, but not the waterpark. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. If the waterslides are open, your daughters will love it. Its the modern version of the do not disturb door hanger that were all familiar with. Braydon LOVES the giant jacuzzi. This is a very effective way of preventing overcrowding. Can you help us with the costs.? with our boys! Finish the perfect day off in crystal-clear waters . Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. We are considering here for our family Just ignore them and continue walking until you get outdoor. Thanks for your review. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. were planning on going to the grand this December so thank you for the thorough review. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Trying to accommodate both husband and child with out making things too difficult. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. It is so great and helpful article. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Similar food to the Steakhouse, but no reservation required. Yes! Great review so useful, especially the part about allergies! Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. Dolma appetizer meat and rice wrapped in grape leaves. The food is really very good so I wouldn't worry about that at all. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Succulent roasted duck served on a root vegetable mash. 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