Questions? Email: info@olychka.com        !

 

At OLYCHKA, your satisfaction is our primary concern!

We will gladly accept merchandise for exchange, credit, or refund, provided that the return is made within 30 days of purchase.

Return – Refund Guidelines

  • You must be completely satisfied with your purchase, within 30 days of receipt, or it is eligible for refund, exchange or credit
  • Products returned for refund, exchange, or credit must contain at least 50% of original product in the original packaging. We cannot accept products with less than 50% remaining product for return, exchange or credit
  • Refunds/credits will be issued for the product only. Items given free or at a special price when purchased with a qualifying product must be returned along with the qualifying product to be eligible for refund or credit.
  • Original and return shipping will not be included, unless the product had a manufacturing defect
  • In the event of a shipping error on behalf of OLYCHKA, we will credit all shipping charges.
  • If your package is returned due to incorrect address or incomplete information, you may incur additional shipping charges upon reshipment.

Return Shipping

  • If you are requesting an exchange, we will ship your product(s) normally within 24 hours upon receiving the returned product.
  • If the item(s) you would like to exchange are on back order, you will be notified promptly.
  • Back ordered product will be shipped as soon as they are available, unless you elect to cancel orders of out of stock items.
  • There will be no additional shipping charges on back orders.
  • We recommend that you return your package by a carrier that requires a signature (UPS, FedEx, or Certified Mail). Please retain your tracking information in case we do not receive the package.

Return Procedure

  • Please use our automated returns system by visiting this address in your browser: Automated Returns
  • Please include a note with your return, stating whether to exchange, issue a store credit, or refund for the item(s)
  • Refunds will be issued within 24 hours of our receipt (holidays and weekends excepted) of the returned item(s)
Copyright © 2018-2019 | OLYCHKA, a division of LOS Corsa, LLC
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